Our Commitment to Providing
Accessible Customer Service
To enable our staff to better serve those with disabilities we have developed and put in place a plan that puts the customer first and lets the principles of independence, dignity, integration, and equality of opportunity guide them.
Our employees have been instructed on:
- The Accessibility of Ontarians with Disabilities Act, 2005
- To consider a person’s disability when communicating with them
- What to do if a person with a disability is having difficulty accessing our organization’s goods or services
- Allow assistive devices such as wheelchairs, walkers and oxygen tanks
- To welcome support persons and allow service animals
- How to use any equipment or devices we have available to assist people with providing goods or services to people with disabilities
- Let customers know when accessible services aren’t available
- Invite customers to provide feedback
Our Full Corporate Accessibility Plan Is Available Upon Request
If you have any concerns comments or suggestions please direct them to my attention